A recent survey of CEOs and senior executives by Gartner, Inc. revealed that artificial intelligence (AI) was the top technology that CEOs believe will significantly impact their industry over the next three years, cited by 21% of survey respondents.

THE coming year will be another challenging one for retailers with a number of trends set to characterise the retail landscape, especially the emergence of digital technology and changes in shoppers’ behaviour that see them wanting more than just good products at attractive prices.